Returns will be determined on a case by case basis. If there is a problem, you must submit a message immediately by email before return. Matthew@vosswood.com
-Item needs to be returned within 30 days after you receive it and it should not be used.
- All returns must be in original condition. Please pack the item carefully.
- Send a message before returning any items, unauthorized returns will not be accepted.
- Shipping, handling, and insurance fees are nonrefundable.
- Buyer will pay for return shipping charges.
Replacement items will be exchanged within 5 days from the day we receive the returned items.
Return and Exchange may not be accepted in the following circumstances:
-The item has been damaged/made defective by the customer.
-The item's value has decreased remarkably due to the customer's usage/consumption.
-The item's value has decreased remarkably due to its time-sensitive nature and it cannot be re-sold.
-The item has custom initials on the dog tag.
-The item no longer has the jewelry tag attached.