FAQ

Frequently Asked Question

Q: Where are you located?

     Sacramento, California

Q: Where will my order ship from?

     All orders will ship from Sacramento, CA.

Q: Where is my order?

     You will receive an email from us with a UPS tracking number once your order has been shipped. 

Q: Where do you ship to?

     All the places.

Q: What is your return policy?

   Please see the returns page. 

Q: Sales Tax?

      All orders within California will incur the current California sales tax. 

Q: Do you have a physical store?

     Vosswood is located at 1800 21st Street, Suite 100, Sacramento CA, and open by appointment only. 

Q: What goes on at the Vosswood Studio?

     All of the stones and treasures live at the Vosswood studio in Sacramento, California. You can set up an appointment to visit the studio to see stone jewelry and house decor for sale. In the studio you can also design your own bracelet and watch it be hand made. 

Q: How do I set up an appointment?

     Head to the contact page and shoot over a message with your name, appointment date/time preference, and what you are looking to buy or create. 

Q: Do you do private events?

     Yes! Send a message to inquire about hosting a private beading event where participants can design their own bracelet and have it hand crafted in front of them. These events can be customized to fit your needs. 

Q: What if I don't see the stone I'm looking for?

     Slide all your stone questions into the contact page. If you can not find the stone you're looking for it can be special ordered. 

 

All Other Inquiries:
Please email matthew@vosswood.com